Effective Date: April 2025

 

Mind Matters Consulting (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.mindmattersconsulting.com) and use our services. Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

 

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1. Information We Collect

 

We may collect the following types of information:

 

Personal Information:

    •    Name, email address, phone number, billing information, mailing address, and other identifying information you provide through forms, bookings, registrations, or purchases.

 

Non-Personal Information:

    •    Browser type, device information, IP address, website activity, and browsing preferences collected automatically through cookies and similar technologies.

 

Health and Counseling Information (where applicable):

    •    For counseling services, additional personal and health-related information may be collected during intake for service purposes only and is protected under HIPAA guidelines.

 

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2. How We Use Your Information

 

We use the information we collect to:

    •    Provide, operate, and maintain our website and services

    •    Process transactions and manage client accounts

    •    Communicate with you (including appointment reminders, newsletters, and promotional materials)

    •    Improve our website, services, and user experience

    •    Enforce our Terms and Conditions

    •    Protect against fraudulent or unauthorized activity

    •    Comply with legal obligations

 

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3. Sharing Your Information

 

We do not sell, rent, or trade your personal information to third parties.

 

We may share information only with:

    •    Service providers who perform services on our behalf (e.g., payment processors, scheduling systems)

    •    Legal authorities when required by law or to protect our rights

    •    Counselors and coaching team members involved in your care (where applicable, and only with your consent)

 

All third-party service providers are required to maintain the confidentiality and security of your information.

 

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4. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to:

    •    Analyze website traffic and trends

    •    Remember your preferences and settings

    •    Improve website functionality

 

You can control cookies through your browser settings. However, disabling cookies may affect your user experience.

 

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5. Data Security

 

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

 

However, no security system is 100% secure. We cannot guarantee the absolute security of your data transmitted to or stored on our website.

 

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6. Your Choices

 

You have the right to:

    •    Access, update, or correct your personal information

    •    Opt-out of receiving promotional communications at any time by following the unsubscribe link in emails

    •    Request deletion of your data where applicable (subject to record-keeping obligations)

 

To exercise your rights, please contact us at yourmindmatters@shontalthomas.com.

 

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7. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies separately.

 

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8. Children’s Privacy

 

Mind Matters Consulting does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from a child without verification of parental consent, we will promptly delete it.

 

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9. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date. Your continued use of the site and services after any changes indicates your acceptance of the updated policy.

 

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10. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact:

 

Mind Matters Consulting

Email: yourmindmatters@shontalthomas.com

Website: www.mindmattersconsulting.com