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General Services

 

Q1: What services do you offer?

A: We offer individual mental health counseling, life coaching sessions, a 12-week trauma healing program, and a 3-tier self-care-focused subscription membership. Each service is designed to help professional women heal, grow, and thrive.

 

Q2: What’s the difference between counseling and life coaching?

A: Counseling focuses on mental health challenges, emotional healing, and past trauma. Life coaching is future-focused, helping you set and achieve personal and professional goals. Both can be used together for comprehensive support.

 

Q3: Do you work with clients virtually or in person?

A: We offer virtual sessions via secure video conferencing for your convenience and privacy. In-person sessions may be available upon request based on location and availability.

 

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Trauma Coaching Program

 

Q4: What is the 12-week trauma coaching program about?

A: Our signature “Traumatically Free” program is designed to help women heal from past trauma, shift negative thought patterns, rebuild self-worth, and live more empowered lives. It includes weekly coaching, exercises, and guided support.

 

Q5: Who is the trauma program best for?

A: It’s ideal for professional adult women who have experienced emotional or psychological trauma and are ready to commit to deep healing and transformation.

 

Q6: Is this a therapy program?

A: No. The trauma coaching program is not a substitute for therapy. It’s a coaching-based approach designed for healing and growth. Clients with clinical needs are encouraged to pursue therapy alongside coaching services.

 

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Anchorettes Membership

 

Q7: What’s included in the Anchorettes Membership?

A: We offer three tiers:

    •    Gold: Monthly affirmations, journaling prompts, and community access.

    •    Platinum: Everything in Gold plus bi-weekly group coaching, self-care roadmaps, and accountability.

    •    Diamond: All lower-tier benefits plus monthly 1:1 coaching sessions, VIP retreats, premium content, and email support between sessions (available 12–3 PM, M–F) with a 24-hour response time.

 

Q8: Can I switch between membership tiers?

A: Yes, you can upgrade or downgrade your membership at any time. Changes take effect at the start of the next billing cycle.

 

Q9: Can I add fitness and nutrition support to any tier?

A: Yes! We offer a Wellness/Fitness Add-On that can be combined with any membership for personalized wellness planning.

 

Q10: Is the Anchorettes Membership Program and Traumatically Free Coaching Program open to everyone?

A: The Anchorettes Membership Program is exclusively designed for women to provide a safe, supportive space for self-care and healing. Currently, the Traumatically Free Coaching Program is open to women, with future plans to expand services to men.

 

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Scheduling and Availability

 

Q11: How do I schedule a session?

A: You can book your sessions through our online client portal. Once registered, you’ll have access to the calendar and available appointment times.

 

Q12: How far in advance should I schedule?

A: We recommend scheduling at least 1–2 weeks in advance to ensure availability, especially for popular time slots.

 

Q13: Do you offer evening or weekend appointments?

A: Yes, limited evening and weekend sessions are available. These slots fill up quickly, so early booking is encouraged.

 

Q14: Can I book last-minute sessions?

A: Last-minute bookings are subject to availability and are not guaranteed. We encourage advance scheduling to maintain consistent support.

 

Q15: What happens if I can’t find an appointment time that works for me?

A: Due to high demand, session times can fill quickly. We recommend booking sessions at the beginning of each month to secure your preferred times.

 

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Payment, Refunds & Cancellations

 

Q16: What payment methods do you accept?

A: We accept credit/debit cards and PayPal.

 

Q17: Do you offer refunds?

A: All sales are final. Refunds are not available once a program, session, or membership begins.

 

Q18: What’s your cancellation policy?

A: We require at least 24-hour notice for cancellations or rescheduling. No-shows or late cancellations may be charged the full session fee.

 

Q19: Can I pause or cancel my membership?

A: Yes, you may cancel your membership anytime through your member portal. Please note we do not offer partial refunds for unused time.

 

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Insurance & Confidentiality

 

Q20: Do you accept insurance?

A: We are a private, self-pay practice for coaching and subscription program services. Some insurance plans are accepted for counseling services only. Please contact us directly to verify your counseling insurance options.

 

Q21: Are my sessions confidential?

A: Yes. All sessions are confidential and adhere to HIPAA guidelines. Your privacy and trust are our top priorities.

 

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Getting Started

 

Q22: How do I get started with your services?

A: Click the “Book a Free Consultation” button on our website. We’ll schedule a 15-minute discovery call to learn more about your needs and recommend the right services for you.

 

Q23: I still have questions. How can I reach you?

A: Please contact us through the website’s contact form or email yourmindmatters@shontalthomas.com. We are happy to assist you!